CULTURE OVER EVERYTHING
We don’t blame you! After winning several awards such as Phoenix Business Journal’s #1 Best Place to Work and repeat winners of Ad Agency of the Year, this is an incredible environment to learn, develop your career, and help fitness businesses grow in a super fun atmosphere!
Working at Loud Rumor has been amazing. The atmosphere is incredible and the team is highly motivating. The GSD (Get Sh!t Done) attitude is a mantra I live by, both in the office as well as my personal life. I’m very happy working with the company!
Loud Rumor - Video Producer
5 WEEKS PTO
BENEFITS
FUN ATMOSPHERE
TEAM DEVELOPMENT
AN AWARD WINNING WORKPLACE
AN AWARD WINNING WORKPLACE
AN AWARD WINNING WORKPLACE
Don’t see a position that’s right for you?
We are always looking for talented people to add to our team! Submit your resume and we’ll see if you’re the right fit.
Member Experience Manager
We specialize in marketing solutions and resources that produce AMAZING results for local and national clients (we call them “members”). So, are you our new Membership Experience Manager? Those looking for growth opportunities and to gain valuable experience with an amazing company are encouraged to apply!
We’re Loud Rumor – the #1 agency for fitness studios and independent gyms, located in N. Scottsdale, Arizona!
Our Core Values
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Full-Time Employee Benefits
- Free healthcare plan for employees
- Dental and Vision benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
Job Responsibilities
- Communicate with members on escalations/challenges to ensure that members feel heard, and are happy with their experience with our company
- Touch base with a number of members each month to gather feedback and provide a “pulse check” on how they are feeling about their partnership with our company
- Make sure any new product offerings are communicated to all members in a timely manner.
- Get members excited about working with Loud Rumor and utilizing Loud Rumor’s content.
- Hold members accountable to utilizing resources to make sure their time working with us is an amazing and successful experience.
- Create, and manage NPS campaigns and compile the data to make sure Loud Rumor’s NPS scores reflect that of the top company to work within the industry.
- Relay member feedback to the respective manager(s) and account managers when necessary.
- Assist in ensuring account transfers are handled effectively and efficiently from the member perspective, while also creating projects in Asana with appropriate info to ensure account managers are fully in the loop regarding all steps of the transfer process
- Upsell current members on any platforms they aren’t currently on, and/or resources they don’t utilize so long as it will help their business.
- Help generate returns from frozen or paused members on a recurring basis.
- Help prevent pauses/freezes by having in-depth conversations with members to generate feedback on what needs to be improved, and making sure you get with management on what will be put in place to make those improvements when necessary, and relay these solutions to the member
- Make sure members are introduced into our FB group and engaged with during any waiting time before campaigns go live.
- Create and manage the process for handwritten cards to be sent to members on special occasions
- Handle any respective onboarding tasks and project creation for new agency members
- Assist Agency Directors on certain data entry/administrative tasks on an ongoing and as needed basis
- Other related tasks as assigned by the Marketing or Operations team such as case studies, reports, etc.
Skills and Experience (preferred):
- Experience in a position focusing on customer satisfaction and experience
- Strong communication skills, specifically on the phone and over video
- Ability to work in a fast pace environment
- Great at building and maintaining customer relationships
- Great at generating excitement around a relationship or product
- Comfortable and excited with sales and upsells
- Passionate about helping others
- Ability to hold yourself and others accountable
- Proactive team player
- Outstanding attitude
- Great problem solving skills
Experience (required):
- Minimum of 2 years of customer service experience
- 2+ years experience handling de-escalations and customer retention highly preferred
- Sales experience is a plus
Education (required):
- High School Diploma or GED
YouTube Strategist
Loud Rumor is growing and looking for a smart, driven, and uber creative YouTube Strategist to grow our YouTube channel! The ideal team member brings 3+ years of experience running and growing a successful Youtube Channel. The YouTube Strategist will be responsible for the creation and execution of all tasks needed to grow the channel. You will also be reviewing back-end data and using those metrics to improve our content strategies. If you’re looking for a team-oriented, crazy-fun environment, then continue reading below.
We’re Loud Rumor – the #1 agency for fitness studios and independent gyms, located in N. Scottsdale, Arizona. We specialize in marketing solutions that produce AMAZING results for local and national companies.
Our Core Values
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Full-Time Employee Benefits
- Free healthcare plan for employees
- Dental and Vision benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
Job Responsibilities
- Understand and create YouTube content and organic marketing strategy
- Maintain and optimize our YouTube channel
- Responsible for the overall growth and user engagement
- Work with YouTube optimization tools and data
- Organize and analyze data to form action plans and create KPIs to measure progress
Skills and Experience (preferred):
- Bachelor’s degree in Marketing, Advertising, or a closely related discipline
- 2-3 years in digital marketing account management in an advertising agency
- Experience using Facebook Business Manager, Wistia, Infusionsoft, Zapier and ClickFunnels
- Knowledge of ad sets, ad spend, re-targeting, and lead tracking
- Highly organized and able to effectively handle multiple tasks, details and demands simultaneously
- Professional, assertive manner and ability to instill confidence in and lead clients
- Excellent organizational and time management skills
- Ability to build rapport with others and maintain relationships
- Task-oriented
- Willingness to support other account managers, traffic, production and creative teammates as the needs arise
- Demonstrated ability to translate conceptual ideas and complex client feedback into coherent and actionable creative requests
- Strong written and oral communications skills and ability to comprehend technical products
- Strong client and customer service mindset
- Keen eye for details, must be excellent at proofing
- Strong leadership skills with the ability to keep both internal and external team members on task
- An eye for design and the ability to create aesthetically pleasing layouts and ads
- Ability to continually analyze and optimize marketing platforms and concepts
- Ability/willingness to work outside normal business hours, based on business and clients’ needs
- A flexible attitude with the ability to work hard and have fun at the same time
Experience (required):
- Experience using VidIQ, Tubebuddy, Google Analytics, and YouTube analytics to guide decisions
- Proof of building and growing a successful YouTube channel
- Strong organization skills with experience working in a fast-paced environment with multiple projects happening at once
- 3-5 years experience in video and YouTube strategy with at least 2 years developing strategy and optimization for a YouTube channel
- Extensive knowledge of what drives success on YouTube
- A strong understanding of growing a YouTube channel through both paid and organic strategies and optimization
Education (required):
- High School Diploma or GED
We specialize in marketing solutions and resources that produce AMAZING results for local and national clients (we call them “members”). So, are you our new Sales Representative? Those looking for growth opportunities and have a desire to help grow an amazing company are encouraged to apply!
The Sales Representative will be responsible for acquiring new leads, following up with leads, performing demos, and closing sales, all through video and telephone calls. The Sales Representative will be responsible for selling fitness studios on our different solutions based on their specific needs and what is best for them (Done for you, Done with you, Do it yourself) with the goal of helping Fitness Studio owners become more successful. You will be responsible for nurturing leads until they are ready to buy, nurturing franchise relationships, and will be responsible for other sales as needed (GSDCON Tickets, Sales Bootcamp Tickets, etc.).
✔︎ You LOVE working with people and helping them thrive.
✔︎ You love being held accountable, holding others accountable, and you take feedback well.
✔︎ You’re extremely organized and meticulous. You take notes, manage your calendar, and always meet deadlines and goals.
✔︎ You have a passion for sales and growing our client base, and have an appreciation for the fitness and wellness industry.
✔︎ You are always learning new things and looking for ways to improve processes and systems.
✔︎ You’re able to adapt and be flexible in a growing, ever-changing environment.
✔︎ You handle pressure well and aren’t easily flustered or discouraged.
✔︎ You approach every situation with the utmost kindness and a mentality of exemplary service.
- Free healthcare plan for employees
- Dental and Vision insurance benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
- Following up with assigned leads in a timely and professional manner
- Prospecting and generating new leads
- Properly tracking and following processes relating to a leads journey and status from start to finish
- Creating and sending out agreements
- Following up on all sent agreements and making sure they are filled out properly and completely
- Filling out the proper forms of communication pertaining to new members when an agreement is completed
- Nurturing any necessary leads and building relationships with contacts that offer the possibility of repeat business
- Assisting the Sales Manager with anything needed pertaining to the establishment and ongoing maintenance of relationships with Franchise Partners.
- Attending any and all meetings where a sales representative presence is required, on time and engaged.
- Following proper methods of communication with other Loud Rumor employees
- Upholding and strictly adhering to Loud Rumor’s core values
- Responsible for reporting accurate daily numbers and metrics
- Accurately manage note-taking and prospect management in CRM
- At least 5 years of sales experience (phone and video sales experience required)
- Ability to quickly learn new computer systems/softwares
- Ability to communicate professionally and effectively with leads and co-workers
- Proven experience meeting and exceeding sales goals and quotes
- Ability to perform demos following a script.
- High-ticket sales experience (sales over $1k)
- Sales experience in the health and wellness industry preferred
- Cold-calling experience is a plus
Starting Salary: $75,000 per year or commission (whichever is greater).
Schedule: Monday through Friday, 8am – 5pm MST.
Job Type: Full-time
Loud Rumor is an equal opportunity employer.
Quality Assurance Manager
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Full-Time Employee Benefits
- Free healthcare plan for employees
- Dental and Vision benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
Job Responsibilities
- Design processes around onboarding, servicing, milestone achievements, awards, recognitions, and offboarding, to provide an extraordinary customer experience.
- Actively seek opportunities for process improvement within the company to further the success of the customer experience.
- Auditing and listening to customer service calls for coaching and training opportunities.
- Reviewing emails, texts, chats, and all forms of communication between employees and customers, to ensure it’s of maximum quality and professionalism, and providing feedback to managers when necessary.
- Conducting interviews with existing members, paused and cancelled members, and past or current vendors to learn more about what we can start, stop, and keep doing to maximize an exceptional customer experience.
- Creating action plans and holding our staff accountable to implementing and completing the plans.
- Creating and implementing processes to ensure all marketing campaigns are error free and to ensure all guidelines for franchises are followed.
- Ensure all staff members are meeting the company’s core values and presenting themselves as professionals in both their communication and appearance.
- Building and managing training processes for staff, and introducing ad-hoc training when necessary based on staff performance.
Required Skills:
- Ability to design, implement, and follow through with the use of new processes and procedures
- Keen eye for detail and a passion for exemplary customer service
- Ability to work quickly in a fast-paced and ever changing environment
- Excellent leadership abilities and experience
- Strong communication and organization skills
- Great strategic planning and creative thinking skills
Experience:
- Minimum of 5 years of customer service experience
- Minimum of 5 years of Quality Assurance experience
- Minimum of 5 years of leadership management experience
Education (required):
- HS Diploma or GED required
- Bachelor’s degree in Business Management, Communication, or other related field is preferred.
- Follow, improve, and create processes and systems for producing videos quickly.
- Film and produce videos on-site at Loud Rumor and at off-site locations.
- Manage and maintain backups of all footage/media.
- Quickly sync and organize footage and media within Premiere Pro CC
- Assemble and edit from rough to final cuts for various projects.
- Publish videos to Online Video Platforms (YouTube, Facebook, Google Drive, Wistia)
- Invest in continued education through online resources, books, webinars, trainings, etc.
Our ideal candidate needs to be analytical, detail oriented, organized, creative, computer savvy and technically well-rounded to support our Video department with typical filming, editing and media management responsibilities. You will have a strong passion and drive to work in the film, media, and/or video marketing industry. You need to be able to thrive in a collaborative work environment.
- Free healthcare plan for employees
- Dental and Vision insurance benefits
- 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
- Video Production and Editing: 3 Years (Preferred)
Other Requirements:
- Ability to travel locally and/or out of state: up to 25%
Starting Salary: $40,000 – $50,000 / year
Schedule: Monday through Friday, 8am – 5pm MST.
Job Type: Full-time
Loud Rumor is an equal opportunity employer.
Digital Marketing, Account Manager
Are you passionate about marketing, advertising and customer service? Are you driven, ready to work hard and spend your days in a fun and supportive environment? Loud Rumor’s Digital Marketing Account Managers are responsible for developing and maintaining long-term relationships with each client, and act as the main point of contact for the fitness studio owners they manage all over the globe. They use our proven lead generation system to drive hundreds of qualified leads each month for the customers they manage.
We’re Loud Rumor – the #1 agency for fitness studios and independent gyms, located in N. Scottsdale, Arizona!
Our Core Values
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Full-Time Employee Benefits
- Free healthcare plan for employees
- Dental and Vision benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
Job Responsibilities
- Understand clients’ needs and objectives and work closely with them throughout campaigns
- Manage communication with clients and clearly communicate client requests using tracking (workflow) software; carefully review/proof and confirm that changes were completed as requested
- Building campaigns using Facebook ads, automation and email
- Manage administrative and campaign tasks to ensure consistency of the production process and that deadlines and internal budgets are met on time
- Work with Loud Rumor team and customers to define social media and digital advertising plans and objectives, ensure adherence to budget and that expectations are met
- Collect and analyze Web metrics, such as visits, time on site, page views per visit, transaction volume and revenue, traffic mix, click-through rates, conversion rates, cost per click.
- Think creatively, meet and collaborate with clients to discuss and identify their goals and needs
- Regularly communicate with Agency Fulfillment Manager to best service accounts
- Assist other team members in daily tasks as requested
- Work with the COO, CEO, creative and other staff to assist with the formulation of marketing strategies
- Act as the link between the client and Loud Rumor by maintaining regular contact and ensuring effective communication flow
- Handle budgets, manage campaign costs and communicate client invoice amounts to Agency Fulfillment Manager for billing purposes
- Facilitate production schedules in conjunction with production team
- Issuing of daily status reports, timelines and other reporting tools
- Create and coordinate client reports and marketing plans
- Monitor the effectiveness of campaigns via report measurement tools and offer creative solutions
- Help with conducting research on prospective clients, industries and issues as needed
Skills and Experience (preferred):
- Bachelor’s degree in Marketing, Advertising, or a closely related discipline
- 2-3 years in digital marketing account management in an advertising agency
- Experience using Facebook Business Manager, Wistia, Infusionsoft, Zapier and ClickFunnels
- Knowledge of ad sets, ad spend, re-targeting, and lead tracking
- Highly organized and able to effectively handle multiple tasks, details and demands simultaneously
- Professional, assertive manner and ability to instill confidence in and lead clients
- Excellent organizational and time management skills
- Ability to build rapport with others and maintain relationships
- Task-oriented
- Willingness to support other account managers, traffic, production and creative teammates as the needs arise
- Demonstrated ability to translate conceptual ideas and complex client feedback into coherent and actionable creative requests
- Strong written and oral communications skills and ability to comprehend technical products
- Strong client and customer service mindset
- Keen eye for details, must be excellent at proofing
- Strong leadership skills with the ability to keep both internal and external team members on task
- An eye for design and the ability to create aesthetically pleasing layouts and ads
- Ability to continually analyze and optimize marketing platforms and concepts
- Ability/willingness to work outside normal business hours, based on business and clients’ needs
- A flexible attitude with the ability to work hard and have fun at the same time
Experience (required):
- Account Management: 1-2 years
- Digital Marketing: 1-2 years
- Facebook Ads: 1 year
Education (required):
- High School Diploma or GED
Recruiter
Are you passionate about marketing, advertising, and the fitness industry? Are you driven, ready to work hard, and spend your days in a fun and supportive environment? Loud Rumor is growing and is looking for a Recruiter to join our team!
We have fun. We do what we say we’ll do. We’re honest in every category. We own. We think. We look out for each other.
Full-Time Employee Benefits
- Free healthcare plan for employees
- Dental and Vision insurance benefits
- Up to 25 DAYS OF PAID TIME OFF every calendar year!
- An amazing group of co-workers and a top-notch company culture!
Job Responsibilities
- Leverage online job boards and social media platforms to advertise jobs and attract candidates
- Utilize various sourcing strategies to recruit diverse talent
- Reviewing resumes and qualifying candidates
- Meet with hiring managers to identify and outline ideal candidate profiles for each position
- Develop and maintain an active network of candidates
- Conduct phone screens
- Coordinate, schedule, and prepare interviews for hiring managers
- Ensure an exceptional candidate experience by serving as the candidate’s main point of contact throughout the entire interview process, including a seamless handoff between interviews.
- Actively look for opportunities to enhance and improve the candidate experience and the recruiting process
- Maintain organized interview notes and interview guides
- Utilize the company ATS software to accurately track and record candidate progress through the interview process
- Actively seek education on the latest recruiting strategies to stay informed of market trends
- Other duties as assigned
Required Skills & Experience:
- Experience using ATS software and managing candidate pipelines
- Experience managing online job boards and other online recruitment tools
- Excellent interpersonal skills
- Ability to communicate at all levels within an organization, including externally in a professional and articulate manner
- Ability to prioritize in a fast past environment
- Must be self-motivated and ability work well independently
- Must be able to handle confidential information in a professional and sensitive manner
- Keen eye for detail and excellent at proofing
- Ability to be flexible, work hard, and have fun at the same time
- Ability to work outside normal business hours as needed
Experience:
- Minimum of 3 years of recruiting experience required
- Minimum of 3 years of customer service experience required
- Minimum of 3 years of experience in a professional work environment required
Education (required):
- High School Diploma or GED
- Bachelor’s degree in Human Resources, Communication, or other related field preferred