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Episode 057

Hug Your Haters and Grow Your Business

By The GSD Show | May 30, 2017

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Show Notes

⭐⭐ JAY BAER’S FREE GIVEAWAY: 13 Words You Never Use When Replying to a Customer [PDF]

Jay Baer, New York Times best-selling author, marketing consult, and customer service guru, joins us in today’s episode of The GSD Show. We talk all about his strategy of turning customers and “haters” into volunteer marketers to grow your business through exceptional customer service.

What You’ll Learn

  • Jay Baer’s blueprint response to negative feedback
  • The best timeframe to respond to a social media review
  • 10+ statistics on customer service
  • How to pinpoint your business’ best selling points
  • The difference between onstage and offstage complaints
  • Where the majority of complaints happen online
  • Exactly how to handle bad online reviews
  • The best customer service strategies to stand out in your industry

What We Mention In This Episode

This Episode is Sponsored by Causely

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